Taxi Dispatch Services
A Painless Solution for Companies
A complete online taxi dispatch system that simplifies and automates your operations, which means you can save time and money. Our dispatcher chooses the right driver for the job every time, making your customer 100% satisfied every time.
Scalable and Accurate
With high dispatch speed and 99.99% accuracy, the Cab Call Experts offers fleets a more efficient, equitable, and functional way to do business, no matter the size of your business. With our dedicated management staff and iCabbi state of the art software solution, we automate even the smallest aspects of taxi business management with pinpoint accuracy.
A taxi dispatch system like our’s not only enhances the business handling capacity of your team many times but also our white label solutions comprises the right mix of tools and features to handle your business with ease. So you are at the right place to make your move to modernize your taxi fleet business.
A MODERN DISPATCH SOLUTION TRUSTED BY 10+ COMPANIES
Easy to use
It is developed to turn complicated dispatch processes into simple, effortless, and competitive solution.
Top-Notch Support
Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.
Cab Tracking
Get real-time tracking on vehicles to gain better business understanding and optimal security.
Data Privacy
Data protection law is strictly followed and customer information is kept confidential.
Response Time
When the customer reaches out to us our reply is fast and instant as we promised to you.
Accurate Information
Accuracy in the client's information is must. All the necessary details must be on the fingertips.
High-performance tracking with Payroll
Cab Call Experts lets you give your customers what they want. You don’t need to invest in new sophisticated IT hardware or staff training. To access our online taxi dispatch system all you need is an internet connection and latest browser. Drivers can just download the mobile app onto their smartphones or bookings can be conveyed through call and SMS. We can even help you to import all your customer data from the old taxi management software that you are currently using.
Passengers can book via the phone, the app, or from website. We give them a unique and easy booking system. Our solution connects them to the driver with real-time map updates, SMS alerts, and dedicated customer support officers that notifies them of cab arrival. At the end of the journey, they can pay and rate the driver directly from the app. All easy to use, all white label, and branded with your logo.
Quality Assurance
Alongside the large number of metrics that we monitor in taxi dispatch service, quality assurance of our agents is regularly in check. This quality monitoring progress is combined with our call metrics to build a picture of agents’ performances. We can quickly identify the issues or overheads and develop action plans on the go. This is something that is constantly in progress to ensure that the overall performance of the call center is of a consistent and premium level.
Dispatch Accuracy
Alongside the large number of metrics that we monitor in taxi dispatch service, quality assurance of our agents is regularly in check. This quality monitoring progress is combined with our call metrics to build a picture of agents’ performances. We can quickly identify the issues or overheads and develop action plans on the go. This is something that is constantly in progress to ensure that the overall performance of the call center is of a consistent and premium level.
Customer Support Agents
Highly trained agents are ready to deal with different kinds of customers 24/7. Regular training workshops are conducted to make sure the agents know about the latest protocols and can solve any kind of issue faced by the customers. In case of any query, immediate help is given to the customers.
Driver Payroll
Our online payroll service managed automatically by iCabbi and delivers pay to everyone in your organization via a web browser. It is possible for the employees and managers to access the system from their smartphones.
Call Center Services
Inbound Call Center Solutions
We invested in advanced call management technologies and attracting, training and retaining the best customer care talent.
Customer satisfaction is a fundamental element of any business to be successful. Our team of specialized inbound customer service is purpose-driven to improve your customer engagement and deliver an exceptional customer experience. We ensure the quality of our customer services and actively improving services by taking customer reviews to improve our services. CCE call center team will focus on establishing and nurturing rich customer relationships. Every single interaction with the customer is made to count; we pay close attention to detail to address your clients queries, preferences and unique requirements to produce the perfect outcome.
Lead generation
Developing and presenting your product or service in the best way.
Tele Marketing
Targeted telemarketing campaigns close client interaction is required.
Surveys
We assist you to gather meaningful, precise and fruitful information from the right targets.
Help Desk
Perfect solution for your customers to get to know your product.
Corporate support
We provide tech support to your teams, to have a smooth business environment.
Data Cleansing
Your company’s client base is the most valuable asset.
Order fulfilment
Outsource all or part of your fulfilment requirement to the experts.
Business Services
Let our skilful agents interact with customers and eliminate unnecessary distractions.
We make sure every customer’s experience is a positive one
CCE trained inbound customer care agents are and virtual assistants make sure that every call is answered and never miss an opportunity to impress the new or existing customers with our services.
Data Entry Services
A wide range of Data
Entry Services
Dedicated team of Data Entry Professionals available 24/7 for any kind of data entry services. Our wide range of services include but not limited to:
- Ecommerce Product Data entry
- Data Cleansing/verification
- Data Digitization
- Data Processing
- Data Conversion
- Data Tagging
- Data Transcription
- Content writing and editing
Online Data Entry
Cloud data entry services, we have the right people for the job.
Full Control
Guarantee project success with remote data entry specialists, while keeping full control.
Cut Costs
Remote data entry leaves more room to focus on your business, boosting overall ROI.
24/7 Service
All projects continue 24/7, giving you the 300% results.
240
Hour Customer Service
500
Teams worldwide
200
Corporate Clients
1500
Years In The Industry
Why you should outsource Data Entry Services?
Managing an organization’s database can be a very hectic process, that’s why companies use data entry tools for managing their database information. But even managing the databases in those tools can be a tiring process and therefore it’s always a great idea to outsource to professionals who have spent decades working in the industry.
Email Data
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Customer Contact/Records
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Forms Processing
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Survey Forms
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PDF Conversion
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Customer Order Forms
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Specialized services in the development of digitization, data entry, digital OCR, and cleansing
We provide highly customizable and accurate data entry and data cleansing solutions to our selected clients in a timely manner. We can create the required infrastructure even if its a one-time data entry or cleansing project or you are looking to outsource a long term commitment to get the end results in your preferred format. CCE is committed to offer both single and double data entry options with data accuracy no less than 99.9%.