Services – CabCall Experts

Taxi Dispatch Services

CabCall Experts acts as an extension of your transport company, providing cost-effective custom solutions that improve operational efficiency and reduce labor costs. Below are the services that we offer.

Dispatch

Need someone to handle the hourly dispatch and organize the schedule of your taxi fleet? Let our experts take care of it. Our dispatch staff is fully trained, dedicated, and well educated about the industry, making us the best team to support your business round the clock. The CabCall Experts dispatch team will communicate with your drivers and customers as if operating effectively from within your office. We are experts on iCabbi and Cordic Dispatch systems.

Booking and Reservations

Got a good number of vehicles for hire, but not enough people to take reservations and organize bookings? With CabCall Experts, you will never miss out on any customer ever again! Our reservations team will answer all calls and inquiries directed to your company to handle bookings, reservations, rescheduling, and cancellations.

A MODERN DISPATCH SOLUTION TRUSTED BY 10+ COMPANIES

Easy to use

It is developed to turn complicated dispatch processes into simple, effortless, and competitive solution.

Top-Notch Support

Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.

Cab Tracking

Get real-time tracking on vehicles to gain better business understanding and optimal security.

Data Privacy

Data protection law is strictly followed and customer information is kept confidential.

Response Time

When the customer reaches out to us our reply is fast and instant as we promised to you.

Accurate Information

Accuracy in the client's information is must. All the necessary details must be on the fingertips.

Quality Assurance

Alongside the large number of metrics that we monitor in taxi dispatch service, quality assurance of our agents is regularly in check. This quality monitoring progress is combined with our call metrics to build a picture of agents’ performances. We can quickly identify the issues or overheads and develop action plans on the go. This is something that is constantly in progress to ensure that the overall performance of the call center is of a consistent and premium level.

Dispatch Accuracy

Customer Support

Customer Support Agents

Highly trained agents are ready to deal with different kinds of customers 24/7. Regular training workshops are conducted to make sure the agents know about the latest protocols and can solve any kind of issue faced by the customers. In case of any query, immediate help is given to the customers.

Driver Payroll

Our online payroll service managed automatically by iCabbi and delivers pay to everyone in your organization via a web browser. It is possible for the employees and managers to access the system from their smartphones.

Call Center Services

Inbound Call Center Solutions

Whether your customers are making an inquiry or raising a concern about the vehicle they rented previously, we have the manpower to answer every call made to your hotline. Our agents are friendly, prompt, professional, and well trained to accept any types of call and address different levels of concerns. Save time, energy, and resources by letting CabCall Experts answer those trivial and casual calls.

Lead generation

Developing and presenting your product or service in the best way.

Tele Marketing

Targeted telemarketing campaigns close client interaction is required.

Surveys

We assist you to gather meaningful, precise and fruitful information from the right targets.

Help Desk

Perfect solution for your customers to get to know your product.

Corporate support

We provide tech support to your teams, to have a smooth business environment.

Data Cleansing

Your company’s client base is the most valuable asset.

Order fulfilment

Outsource all or part of your fulfilment requirement to the experts.

Business Services

Let our skilful agents interact with customers and eliminate unnecessary distractions.

We make sure every customer’s experience is a positive one

CCE trained inbound customer care agents are and virtual assistants make sure that every call is answered and never miss an opportunity to impress the new or existing customers with our services.

Data Entry Services

A wide range of Data
Entry Services

At CabCall Experts, we specialize not only in calls, but in data collection, entry, and recording, too. If your company also accepts email inquiries and bookings or needs contact recording, we provide data entry services, too. We have agents who are trained and experienced to handle non-voice customer support and can perform professional data entry, customer contact recording, form processing, and other similar tasks.