Outsource Inbound Call Center
CabCall Experts provide expert representation as a cost-effective, friendly, specialized answering and dispatch service. We provide the professional customer support service your customers expect from you.
After a 10-year career in the taxi industry, our founder, Ray Basit came to the conclusion that hiring and training dispatch staff was the biggest pain point for owners and managers in the passenger transportation industry. Whether it’s a taxi service, a limousine company or a charter bus service, good dispatchers are hard to find and even harder to keep.
Ray started thinking about all the people he trained in his career who soon left the company. The hiring and training process would repeat over and over at great expense to the company. There is the expense of advertising the employment position, the time spent interviewing applicants, the cost of bringing a new employee onboard and of course the expense of training someone and hoping they will gain and understanding of the importance of a call center.
Our Vision and Mission
CabCall Experts goal is to provide unparalleled customer care and support for professional passenger transportation companies. To achieve this, here is our commitment:
Dispatchers serve a primary function of answering incoming calls for service, scheduling or dispatching a vehicle and driver to fulfill the order and closing out the order when the ride comes to an end. CabCall Experts was launched so that fleet owners could be free of the expense of interviewing, hiring and training staff. No more payroll issues. No more begging people to work in the middle of the night.
CabCall Experts was designed specifically for handling incoming calls and answering calls 24/7 from around the world in the right language. Rather than trying to squeeze all incoming calls into a single format, CabCall Experts learns to answer the phone just like you would and uses the same software you are likely already using. Ray’s goal was to provide professional representatives to answer your phone without sounding like an answering service. No one even needs to know that you outsource this function and no one ever will know unless you tell them.
Why you choose Outsourcing
Invest money in other areas of your business while saving money by outsourcing to a company designed to help. Call centers are always a cash drain. Plug that drain today with a cost-effective solution. Join companies like ADT Taxi, Compass Travel and Station Cars and start saving today.
Outsourcing is a business practice in which a company hires another company or an individual to perform different tasks for their respective company. CabCall Experts (CCE) works as an Outsourcing company in Pakistan and complete tasks given by different Taxi companies based in USA and UK.
Inbound Call Answering and Taxi Dispatching
An Inbound call is one that a customer initiates to a call center and the CSRs handles inbound calls made by the customers. CabCall Experts (CCE) is an Inbound call center which works for different Taxi companies and receive calls from clients regarding taxi dispatching and other booking related information.
Online and E-layout
CabCall Experts (CCE) also has enabled users and customers from different platform to an online access which can create a more wider contact between the Company and it's Clients/Customers. W have web-enabled data base where customers and clients can contact through emails and different chatting applications.