within one to two rings. We know it is equally important
to reflect the vibe of your company and provide
the same exact quality experience your customers
expect when calling your business.
Taxi Dispatch Services
CabCall Experts acts as an extension of your transport company, providing cost-effective custom solutions that improve operational efficiency and reduce labor costs. Below are the services that we offer.
Dispatch
Need someone to handle the hourly dispatch and organize the schedule of your taxi fleet? Let our experts take care of it. Our dispatch staff is fully trained, dedicated, and well educated about the industry, making us the best team to support your business round the clock. The CabCall Experts dispatch team will communicate with your drivers and customers as if operating effectively from within your office. We are experts on iCabbi and Cordic Dispatch systems.
A MODERN TECHNOLOGY-RICH SOLUTION TRUSTED BY COMPANIES AROUND THE WORLD
Easy to use
Our services are easy to implement. Engage with an effortless, competitive and affordable solution for handing you incoming reservations and live dispatching.
Top-Notch Support
Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.
VEHICLE TRACKING
Real-time vehicle tracking provides better customer service and protects your investment in vehicles. Safety is improved when someone is always tracking your vehicle’s movements and speed.
Data Privacy
Using encrypted data and technology, your data is kept safe and confidential. We exceed data protection laws to keep all data secure and private.
Response Time
Our technology allows us to answer your incoming calls promptly. We answer every call within three rings and the follow-up to every call is immediate.
Accurate Information
We understand the importance of obtaining and delivering accurate information. Our technology provides us with your unique data at our fingertips the moment we answer an incoming call.
Quality Assurance
We use a wide variety of metrics to monitor the performance of our Customer Service Agents. Our Quality Assurance commitment includes monitoring the handling in inbound calls, providing ongoing training, performance evaluations and coaching to ensure that all calls are handled professionally and within set time parameters. We guarantee to deliver premium level service.
Dispatch Accuracy
We understand the importance of details, data, speed and efficiency. We have implemented a quality control system that constantly monitors and evaluates the performance of our agents as they represent your company. Our quality controls help us develop action plans and training that achieves a superior level of accuracy within our Call-Center and ensures that we deliver a premium level of service for you and your clients.
Customer Support Agents
Our highly trained customer support agents are ready to serve the needs of many different types of customers. From the corporate travel Booker to leisure travelers and last-minute ride requests. Regular training workshops are conducted to make sure our agents know about your latest protocols and can solve virtually any issue faced by your customer that needs a prompt resolution. We recognize that excellent customer service is what keeps your customers coming back.
Driver Payroll
Payroll is just one more service we offer that allows you to spend more time growing your business and less time on administrative tasks. Payroll matters can be complicated. Our payroll service is completely automated by iCabbi. Deliver the convenience of Direct Deposit for your drivers. The system allows remote access using a smartphone. Your drivers will know at a glance how much they have earned this week and your life will be much simpler. Ask us for details about this program.
Call Center Services
Inbound Call Center Solutions
Whether your customers are calling for a quote or calling to discuss concerns about a recent trip, we address every inbound call exactly the way you would. Our agents are friendly, prompt, professional, and well trained to accept all types of calls and properly address each call using your established protocols. Save time, energy, and resources by letting CabCall Experts answer your calls.
Lead generation
Developing and presenting your product or service in the best way.
Tele Marketing
Targeted telemarketing campaigns close client interaction is required.
Surveys
We can create and implement post-ride surveys that help you gather meaningful information from your clients once service is complete. Armed with meaningful data, you can identify problem areas and correct them.
Help Desk
Our 24-hour Help Desk can provide immediate service with any issue for you, your staff or your clients.
Corporate support
We provide tech support to your teams, to have a smooth business environment.
Data Cleansing
Your company’s client base is the most valuable asset.
Order fulfilment
Outsource all or part of your fulfilment requirement to the experts.
Business Services
Our Business Services division can help you with many office related tasks. Have a project you need help with? Just ask us.
We make sure every customer’s experience is a positive one
Our agents represent your business as virtual assistants. We make sure that every call is answered promptly and that we provide and obtain accurate information on your behalf. Don’t ever miss another call. We’ll help you land new customers and your existing customers will feel the VIP experience.
Data Entry Services
A wide range of Data
Entry Services
In addition to handling your inbound calls, we can also assist you with data collection and entry. We can assist with email responses, future bookings/reservations as well as capturing the data from voice recordings. Our agents are trained to handled all types of office support functions including data entry, form processing and data recording. Need help with a project? Just ask us.
Online Data Entry
We perform accurate data entry services using cloud-based applications, your custom applications or popular products such as Excel.
Full Control
We guarantee accurate data entry services based on your directions and goals. You are in full control of your project
Cut Costs
Slash the cost of outsourcing data entry projects while giving yourself more time to grow your business while spending a fraction of the cost.
24/7 Service
We operate 24/7 so once we begin your data input services, we don’t stop until the job is complete. This drastically reduces your overall project time.
Why you should outsource Data Entry Services?
Managing your databases can be a hectic process. It is always an ongoing process. Let us take the hassle out of database management. Our data entry professionals have decades of experience managing large volume of data to be used and presented in a logical way.
Email Data
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Customer Contact/Records
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Forms Processing
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Survey Forms
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PDF Conversion
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Customer Order Forms
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