Taxi Dispatch Services


CabCall Experts acts as an extension of your transport company, providing cost-effective custom solutions that improve operational efficiency and reduce labor costs. Below are the services that we offer.

Dispatch

Need someone to handle the hourly dispatch and organize the schedule of your taxi fleet? Let our experts take care of it. Our dispatch staff is fully trained, dedicated, and well educated about the industry, making us the best team to support your business round the clock. The CabCall Experts dispatch team will communicate with your drivers and customers as if operating effectively from within your office. We are experts on iCabbi and Cordic Dispatch systems.

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Booking and Reservations

Got a good number of vehicles for hire, but not enough people to take reservations and organize bookings? With CabCall Experts, you will never miss out on any customer ever again! Our reservations team will answer all calls and inquiries directed to your company to handle bookings, reservations, rescheduling, and cancellations.

A MODERN TECHNOLOGY-RICH SOLUTION TRUSTED BY COMPANIES AROUND THE WORLD

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Easy to use

Our services are easy to implement. Engage with an effortless, competitive and affordable solution for handing you incoming reservations and live dispatching.

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Top-Notch Support

Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.

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VEHICLE TRACKING

Real-time vehicle tracking provides better customer service and protects your investment in vehicles. Safety is improved when someone is always tracking your vehicle’s movements and speed.

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Data Privacy

Using encrypted data and technology, your data is kept safe and confidential. We exceed data protection laws to keep all data secure and private.

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Response Time

Our technology allows us to answer your incoming calls promptly. We answer every call within three rings and the follow-up to every call is immediate.

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Accurate Information

We understand the importance of obtaining and delivering accurate information. Our technology provides us with your unique data at our fingertips the moment we answer an incoming call.

Quality Assurance

We use a wide variety of metrics to monitor the performance of our Customer Service Agents. Our Quality Assurance commitment includes monitoring the handling in inbound calls, providing ongoing training, performance evaluations and coaching to ensure that all calls are handled professionally and within set time parameters. We guarantee to deliver premium level service.

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Dispatch Accuracy

We understand the importance of details, data, speed and efficiency. We have implemented a quality control system that constantly monitors and evaluates the performance of our agents as they represent your company. Our quality controls help us develop action plans and training that achieves a superior level of accuracy within our Call-Center and ensures that we deliver a premium level of service for you and your clients.

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Customer Support Agents

Our highly trained customer support agents are ready to serve the needs of many different types of customers. From the corporate travel Booker to leisure travelers and last-minute ride requests. Regular training workshops are conducted to make sure our agents know about your latest protocols and can solve virtually any issue faced by your customer that needs a prompt resolution. We recognize that excellent customer service is what keeps your customers coming back.

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Driver Payroll

Payroll is just one more service we offer that allows you to spend more time growing your business and less time on administrative tasks. Payroll matters can be complicated. Our payroll service is completely automated by iCabbi. Deliver the convenience of Direct Deposit for your drivers. The system allows remote access using a smartphone. Your drivers will know at a glance how much they have earned this week and your life will be much simpler. Ask us for details about this program.

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Call Center Services


Inbound Call Center Solutions

Whether your customers are calling for a quote or calling to discuss concerns about a recent trip, we address every inbound call exactly the way you would. Our agents are friendly, prompt, professional, and well trained to accept all types of calls and properly address each call using your established protocols. Save time, energy, and resources by letting CabCall Experts answer your calls.

Lead generation

Developing and presenting your product or service in the best way.

Tele Marketing

Targeted telemarketing campaigns close client interaction is required.

Surveys

We can create and implement post-ride surveys that help you gather meaningful information from your clients once service is complete. Armed with meaningful data, you can identify problem areas and correct them.

Help Desk

Our 24-hour Help Desk can provide immediate service with any issue for you, your staff or your clients.

Corporate support

We provide tech support to your teams, to have a smooth business environment.

Data Cleansing

Your company’s client base is the most valuable asset.

Order fulfilment

Outsource all or part of your fulfilment requirement to the experts.

Business Services

Our Business Services division can help you with many office related tasks. Have a project you need help with? Just ask us.

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We make sure every customer’s experience is a positive one

Our agents represent your business as virtual assistants. We make sure that every call is answered promptly and that we provide and obtain accurate information on your behalf. Don’t ever miss another call. We’ll help you land new customers and your existing customers will feel the VIP experience.

Data Entry Services


A wide range of Data
Entry Services

In addition to handling your inbound calls, we can also assist you with data collection and entry. We can assist with email responses, future bookings/reservations as well as capturing the data from voice recordings. Our agents are trained to handled all types of office support functions including data entry, form processing and data recording. Need help with a project? Just ask us.

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Online Data Entry

We perform accurate data entry services using cloud-based applications, your custom applications or popular products such as Excel.

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Full Control

We guarantee accurate data entry services based on your directions and goals. You are in full control of your project

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Cut Costs

Slash the cost of outsourcing data entry projects while giving yourself more time to grow your business while spending a fraction of the cost.

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24/7 Service

We operate 24/7 so once we begin your data input services, we don’t stop until the job is complete. This drastically reduces your overall project time.

Why you should outsource Data Entry Services?

Managing your databases can be a hectic process. It is always an ongoing process. Let us take the hassle out of database management. Our data entry professionals have decades of experience managing large volume of data to be used and presented in a logical way.

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Email Data

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Customer Contact/Records

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Forms Processing

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Survey Forms

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PDF Conversion

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Customer Order Forms

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Specialized services in the development of digitization, data entry, digital OCR, and cleansing

We provide highly customizable and accurate data entry and data cleansing solutions to our selected clients in a timely manner. We can create the required infrastructure even if its a one-time data entry or cleansing project or you are looking to outsource a long term commitment to get the end results in your preferred format. CCE is committed to offer both single and double data entry options with data accuracy no less than 99.9%.

CABCALL EXPERTS

To be the best of the best in the call center industry by offering high-quality, impeccable services