Taxi Dispatch Services
Dispatch
CabCall Experts goal is to provide the highest quality dispatch service which is unique and specific to the transportation industry and to immediately reduce operational cost while simultaneously increase revenue for our client’s
Our Dispatch staff is fully trained & dedicated, aware of the industry and available to support your business round the clock.CabCall Experts team will interact with your drivers and customers as if operating effectively from within your office
Call Answering Service
Whether your customers are making an inquiry or raising a concern about the vehicle they rented previously, we have the manpower to answer every call made to your hotline. Our agents are friendly, prompt, professional, and well trained to accept any types of call and address different levels of concerns. Save time, energy, and resources by letting CabCall Experts answer those trivial and casual calls.
A MODERN DISPATCH SOLUTION TRUSTED BY 10+ COMPANIES
Easy to use
It is developed to turn complicated dispatch processes into simple, effortless, and competitive solution.
Top-Notch Support
Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.
Cab Tracking
Get real-time tracking on vehicles to gain better business understanding and optimal security.
Data Privacy
Data protection law is strictly followed and customer information is kept confidential.
Response Time
When the customer reaches out to us our reply is fast and instant as we promised to you.
Accurate Information
Accuracy in the client's information is must. All the necessary details must be on the fingertips.
Quality Assurance
Alongside the large number of metrics that we monitor in taxi dispatch service, quality assurance of our agents is regularly in check. This quality monitoring progress is combined with our call metrics to build a picture of agents’ performances. We can quickly identify the issues or overheads and develop action plans on the go. This is something that is constantly in progress to ensure that the overall performance of the call center is of a consistent and premium level.
Dispatch Accuracy
Alongside the large number of metrics that we monitor in taxi dispatch service, quality assurance of our agents is regularly in check. This quality monitoring progress is combined with our call metrics to build a picture of agents’ performances. We can quickly identify the issues or overheads and develop action plans on the go. This is something that is constantly in progress to ensure that the overall performance of the call center is of a consistent and premium level.
Customer Support Agents
Highly trained agents are ready to deal with different kinds of customers 24/7. Regular training workshops are conducted to make sure the agents know about the latest protocols and can solve any kind of issue faced by the customers. In case of any query, immediate help is given to the customers.
Driver Payroll
Our online payroll service managed automatically by iCabbi and delivers pay to everyone in your organization via a web browser. It is possible for the employees and managers to access the system from their smartphones.
Call Center Services
Inbound Call Center Solutions
We invested in advanced call management technologies and attracting, training and retaining the best customer care talent.
Customer satisfaction is a fundamental element of any business to be successful. Our team of specialized inbound customer service is purpose-driven to improve your customer engagement and deliver an exceptional customer experience. We ensure the quality of our customer services and actively improving services by taking customer reviews to improve our services. CCE call center team will focus on establishing and nurturing rich customer relationships. Every single interaction with the customer is made to count; we pay close attention to detail to address your clients queries, preferences and unique requirements to produce the perfect outcome.
Lead generation
Developing and presenting your product or service in the best way.
Tele Marketing
Targeted telemarketing campaigns close client interaction is required.
Surveys
We assist you to gather meaningful, precise and fruitful information from the right targets.
Help Desk
Perfect solution for your customers to get to know your product.
Corporate support
We provide tech support to your teams, to have a smooth business environment.
Data Cleansing
Your company’s client base is the most valuable asset.
Order fulfilment
Outsource all or part of your fulfilment requirement to the experts.
Business Services
Let our skilful agents interact with customers and eliminate unnecessary distractions.
We make sure every customer’s experience is a positive one
CCE trained inbound customer care agents are and virtual assistants make sure that every call is answered and never miss an opportunity to impress the new or existing customers with our services.
Data Entry Services
A wide range of Data
Entry Services
Dedicated team of Data Entry Professionals available 24/7 for any kind of data entry services. Our wide range of services include but not limited to:
- Ecommerce Product Data entry
- Data Cleansing/verification
- Data Digitization
- Data Processing
- Data Conversion
- Data Tagging
- Data Transcription
- Content writing and editing
Online Data Entry
Cloud data entry services, we have the right people for the job.
Full Control
Guarantee project success with remote data entry specialists, while keeping full control.
Cut Costs
Remote data entry leaves more room to focus on your business, boosting overall ROI.
24/7 Service
All projects continue 24/7, giving you the 300% results.
240
Hour Customer Service
500
Teams worldwide
200
Corporate Clients
1500
Years In The Industry
Why you should outsource Data Entry Services?
Managing an organization’s database can be a very hectic process, that’s why companies use data entry tools for managing their database information. But even managing the databases in those tools can be a tiring process and therefore it’s always a great idea to outsource to professionals who have spent decades working in the industry.
Email Data
Some text should be hrre...
Customer Contact/Records
Some text should be hrre...
Forms Processing
Some text should be hrre...
Survey Forms
Some text should be hrre...
PDF Conversion
Some text should be hrre...
Customer Order Forms
Some text should be hrre...
Specialized services in the development of digitization, data entry, digital OCR, and cleansing
We provide highly customizable and accurate data entry and data cleansing solutions to our selected clients in a timely manner. We can create the required infrastructure even if its a one-time data entry or cleansing project or you are looking to outsource a long term commitment to get the end results in your preferred format. CCE is committed to offer both single and double data entry options with data accuracy no less than 99.9%.