Taxi Dispatch Services
We provide a wide range of Services
CabCall Experts acts as an extension of your transport company, providing cost-effective custom solutions that improve operational efficiency and reduce labor costs. Below are the services that we offer.
A wide range of Data Entry Services
In addition to handling your inbound calls, we can also assist you with data collection and entry. We can assist with email responses, future bookings/reservations as well as capturing the data from voice recordings. Our agents are trained to handled all types of office support functions including data entry, form processing and data recording. Need help with a project? Just ask us.
We understand the importance of details, data, speed and efficiency. We have implemented a quality control system that constantly monitors and evaluates the performance of our agents as they represent your company. Our quality controls help us develop action plans and training that achieves a superior level of accuracy within our Call-Center and ensures that we deliver a premium level of service for you and your clients.
We use a wide variety of metrics to monitor the performance of our Customer Service Agents. Our Quality Assurance commitment includes monitoring the handling in inbound calls, providing ongoing training, performance evaluations and coaching to ensure that all calls are handled professionally and within set time parameters. We guarantee to deliver premium level service.
Our highly trained customer support agents are ready to serve the needs of many different types of customers. From the corporate travel Booker to leisure travelers and last-minute ride requests. Regular training workshops are conducted to make sure our agents know about your latest protocols and can solve virtually any issue faced by your customer that needs a prompt resolution. We recognize that excellent customer service is what keeps your customers coming back.
Payroll is just one more service we offer that allows you to spend more time growing your business and less time on administrative tasks. Payroll matters can be complicated. Our payroll service is completely automated by iCabbi. Deliver the convenience of Direct Deposit for your drivers. The system allows remote access using a smartphone. Your drivers will know at a glance how much they have earned this week and your life will be much simpler. Ask us for details about this program.
Dispatch
Need someone to handle the hourly dispatch and organize the schedule of your taxi fleet?
Let our experts take care of it. Our dispatch staff is fully trained, dedicated, and well educated about the industry, making us the best team to support your business round the clock. The CabCall Experts dispatch team will communicate with your drivers and customers as if operating effectively from within your office. We are experts on iCabbi and Cordic Dispatch systems.
Dispatch Services
a modern technology-rich solution trusted by companies around the word.
EASY TO USE
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TOP-NOTCH SUPPORT
Our agents are highly trained to give clients VIP treatment and 100% satisfactory results.
VEHICLE TRACKING
Real-time vehicle tracking provides better customer service and protects your investment in vehicles.
DATA PRIVACY
Using encrypted data and technology, your data is kept safe and confidential. We exceed data protection laws to keep all data secure and private.
RESPONSE TIME
Our technology allows us to answer your incoming calls promptly. We answer every call within three rings and the follow-up to every call is immediate.
ACCURATE INFO
We understand the importance of obtaining and delivering accurate information. Our technology provides us with your unique data at our fingertips the moment we answer an incoming call.
Would you like to start a project with us?
CabCall Experts is a dispatching company for the limousine/taxi industry. They operate 24/7/365 with a centralized dispatch center that reduces operational costs and improves customer satisfaction. They utilize cost-efficient solutions through globalization.