Privacy Policy – How CabCall Experts Protects Your Data

At CabCall Experts, we are committed to protecting your privacy. This Privacy Policy explains how we collect, store, and use your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. We want to assure you that your information is handled securely and transparently.

Who We Are

CabCall Experts is a UK provider of call answering, dispatch services, QA management, and digital marketing. We collect and process your personal data when you interact with our website, contact us, or use our services.

What Data We Collect

We may collect the following types of personal data when you use our website or services:

  • Name and contact information (e.g., email, phone number)
  • Business or company name
  • Billing and payment details
  • Call logs and service usage data
  • IP address and browser type
  • Website usage statistics via cookies and analytics tools

How We Use Your Personal Information

We use your data to:

  • Provide and manage our services
  • Respond to enquiries and support requests
  • Process transactions and send invoices
  • Improve our website, content, and user experience
  • Comply with legal and regulatory obligations
  • Send updates and promotional communications (with your consent)

We only use your personal data for legitimate business purposes and retain it only for as long as necessary.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity – To deliver the services you have requested

  • Legal obligation – To comply with UK laws and regulations

  • Legitimate interest – To improve our services and website

  • Consent – When you subscribe to marketing emails or newsletters

How We Protect Your Data

We use strict security procedures to keep your data safe:

  • SSL encryption across our website
  • Secure server storage and backup systems
  • Role-based access control
  • Staff training on data protection best practices
  • Regular system monitoring and audits

We never sell or share your personal data with third parties for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies to improve your experience and analyse site usage. You can manage or disable cookies through your browser settings at any time.

These may include:

  • Essential cookies for basic functionality
  • Analytics cookies (e.g., Google Analytics)
  • Preference cookies to remember your settings

Your Rights Under UK GDPR

To exercise your rights, contact us using the details below. You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold
  • Rectification – Request correction of inaccurate data
  • Erasure – Ask for your data to be deleted
  • Restriction – Limit how we use your data
  • Objection – Object to data processing in some cases
  • Data portability – Receive your data in a structured format

Third-Party Services

We may use trusted third-party providers to support our services (e.g., payment processors, analytics platforms). These providers are contractually bound to protect your data and comply with applicable UK data protection laws.

Data Retention

We retain personal data only for as long as necessary to provide our services, comply with our legal obligations, and resolve disputes. When no longer required, we securely delete or anonymise your data.

Contact Us

If you have questions about this Privacy Policy or would like to make a data-related request, contact us at:

info@cabcallexperts.com

020 3137 2799

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